Conditions of Sale

PROCEDURE AND PAYMENT OF THE PRODUCTS.

1. In order to make any acquisition at www.puenterobles.com, the User must be registered with their real data. If not, www.puenterobles.com is not responsible that the products arrive correctly.
2. Users who purchase a product through the Store must pay through the payment systems specifically listed in the store, bank transfer, credit card or PayPal, paying the appropriate fees requested for each method.
3. At the time of placing the order, www.puenterobles.com will send an email to the user confirming the purchase. The email will detail the characteristics of the product, price and shipping charges. From the User Area, he can track all the orders and know the order’s status.
4. The order confirmation sent by www.puenterobles.com is not valid as an invoice, just only as a proof of the purchase. www.puenterobles.com will send the product together with its corresponding invoice provided that it is requested.

SHIPPING

1. Products purchased through the store will be sent to the delivery address stated by the User after checking the payment in a maximum delivery time of 72 working hours. Although if they are outside Spain, the delivery may take up to 10 days.
2. The www.puenterobles.com delivery service is carried out in collaboration with several renowned logistics operators. Therefore, www.puenterobles.com is not responsible for any damage that may result in the transport of products.
3. The cost of shipping is not included in the price of the Products.
   • Shipments to the Peninsula:
     • Shipping without cold. Products: Sausage, Ham, Shoulder, Cheese, Wine and Oil: 6,60 €.
     • Fresh products (Fresh meat): 10 €.
     • Frozen products: 16 €.
     • ALL ORDERS OVER 99,50 € WILL HAVE FREE SHIPPING COSTS.
   • Shipments to Portugal:
     • Shipments without Cold. Products: Sausage, Ham, Shoulder, Cheese, Wine and Oil: 11.50 €.
     • No fresh or frozen products will be shipped.
     • ALL ORDERS OVER 100 € WILL HAVE FREE SHIPPING COSTS.
   • Shipments to Balearic Islands:
     • Shipments without Cold. Products: Sausage, Ham, Shoulder, Cheese, Wine and Oil: 11.50 €.
     • No fresh or frozen products will be shipped.
     • ALL ORDERS OVER 100 € WILL HAVE FREE SHIPPING COSTS.
   • Shipments to Europe (Germany, France, Hungary, Italy, Luxembourg, Czech Republic, Switzerland):
     
     • Shipments without Cold. Products: Sausage, Ham, Shoulder, Cheese, Wine and Oil: 27 €.
     • No fresh or frozen products will be shipped.
     • ALL ORDERS OVER 250 € WILL HAVE FREE SHIPPING COSTS.
   • Shipments to UK:
     • Shipments without Cold. Products: Sausage, Ham, Shoulder, Cheese, Wine and Oil: 35,00 €.
     • No fresh or frozen products will be shipped.
   • Shipments to Canary Islands:
     • Shipments without Cold. Products: Sausage, Ham, Shoulder, Cheese, Wine and Oil: 50 €.
       No fresh or frozen products will be shipped.
4. The shipment of the products is carried out following the Spanish and EU regulations on transport of perishable foods, therefore, they are sent under suitable temperature conditions that maintain foods’ cold chain.
5. All our hams come wrapped in a mesh and are shipped in individual boxes. The rest of the charcuterie is vacuum packed. As for the fresh products, the shipping method is vacuum packed or frozen (depending on the product), which provides security and tolerance in shipping.
6. For logistical reasons, during the months of November and December, shipments may be delayed for reasons beyond the company's control. We apologise for any inconvenience.

RETURNS OF THE PRODUCTS

1. The return of products purchased at www.puenterobles.com will be made only and exclusively when it is shown that it is a faulty product and provided that it has not passed 48 hours on receipt of the purchase.
2. To exercise this right it is necessary to keep the original packaging of the product and that the product has not been used, being the costs of return in charge of the customer.

CUSTOMER SERVICE

For any incident, claim or exercise of his rights, the User may send an email to the address info@puenterobles.com or call at 633 163 447.